SHIPPING WITH PACKAGE SERVICE
We send packages daily trough postal services. The packages we send have a maximum height of 175cm and a maximum weight of 23 kilograms. Orders can be divided over multiple packages if this is necessary.
Plants are packed carefully and placed well inside the box. Sending of our packages is possible throughout Europe. The price of a shipment is calculated by our system and is visible at the check-out.
The sending towards all countries in the European Union (except for the countries of Netherlands, Belgium and Luxemburg) are at your own risk. The longer shipment of the package and problems with delivery services means that ordering is at your own risk. We are therefore not accountable for damage on plants or not delivered packages.
You will receive an e-mail containing a Track and Trace code to follow your order.
We ship the plants in special strong quality cardboard boxes with double wall. We also protect our plants well with extra cardboard and paper to minimize damage during transport. We use as little plastic as we can in the shipment of our plants.
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REMUNERATION RIGHTS / DURATION
Plants and perishable goods
"You have the right to cancel your order up to 24 hours after receipt and to return your product.
You will then be credited the amount on the error form if the plants are received undamaged. If you use your right of withdrawal, the product will be returned to the vendor with all accessories and original condition and packaging within 24 hours after you received the parcel. To use this right, you can login here with your email address and create your returns in your account. We will then return the due amount within 7 days provided that the products have already been returned in good order. "
Plant nutrition
"You are entitled to cancel your order up to 7 days after receipt without notice, provided that the seal is not broken. If the seal is broken, your order is final and can not be returned. If you use your right of cancellation, you will have 7 days to cancel your product after cancellation. You will then be credited with the full order amount including shipping. Only the costs for returning from home to the webshop are at your own expense.
If you use your right of withdrawal, the product will be returned to the vendor with all accessories and original condition and packaging. To use this right, you can login here with your email address and create your returns in your account. We will then return the due order amount within 7 days provided that the products have already been returned in good order. "